Overview
Chad and Sarah came to HealthWorks during a challenging season of life, looking for answers, clarity, and an approach that felt both gentle and thorough.
Chad shared that he was hospitalized in February during a serious health crisis. While researching supportive options that could help him move toward better health, upper cervical care kept showing up again and again. As they continued researching, Dr. Taylor’s clinic at HealthWorks in Plano, TX also kept coming up independently, and their confidence grew even more when Chad’s sister visited an upper cervical provider in Oklahoma City who also recommended Dr. Taylor. They began care in March and had been coming to the office for about four months at the time of the interview.
Sarah’s story adds important context too. She shared that she has been under traditional chiropractic care for more than 30 years. She was diagnosed with scoliosis in eighth grade and started chiropractic care at that time. Sarah explained that chiropractic care had helped her over the years, supporting her day-to-day life and helping her avoid surgery while doing her best to stay active and well.
When upper cervical chiropractic kept coming up as a positive option for Chad, Sarah joined him for his first visit. She said she was immediately impressed by the office environment, the compassion, and the depth of the process, and she made her own appointment the next day.
Video Testimonial
Why Chad and Sarah First Visited
Chad and Sarah came to HealthWorks for two different reasons that shared one common thread: they wanted care that was specific, intentional, and focused on the whole person.
For Chad, upper cervical care kept appearing in his research as he looked for supportive steps during recovery. He also wanted an experience where he felt guided and educated, not rushed through a process he did not fully understand.
For Sarah, the decision came from seeing the difference in the approach. She shared that she had been “pretty happy” with traditional chiropractic for decades, but after observing the way Dr. Taylor and the team approached Chad’s evaluation with detail and personalized attention, she realized she wanted that level of specificity for herself too.
What Stood Out During Their First Visits
Chad and Sarah described their first impression in a way that comes up often in HealthWorks testimonials: they felt at home.
Sarah shared that she came in without expectations and was “blown away” almost immediately, not just by the care itself, but by how the environment helped lower stress during a scary time in their lives. She described feeling at ease and comfortable, and she emphasized that the team walked them through what was happening, explained each step in detail, and offered encouragement around health and healing.
Chad pointed to the depth of the initial process as something he had never experienced elsewhere. He described an intake that took real time, including a full review of history and a level of detail that helped both of them understand patterns in their body over the years. He also mentioned testing and scans that helped visualize what was happening, such as heart rate variability (HRV) testing and other body scans that helped highlight areas of stress and concern. For them, it was not just “an x-ray and an adjustment.” It was a clearer roadmap, with education built into the process.
They also described the culture of the practice as a major difference. The office felt like a community, and they felt like they were being supported as people, not processed as patients.
What They’ve Come to Expect at Each Visit
One of the strongest themes in Chad and Sarah’s interview is consistency, both in the day-to-day experience and in the way the care is tailored.
Sarah shared that the team set a high standard early on and continues to meet it. She said she expects:
- continuation of great care
- treatment that feels personalized to her needs
- flexibility week to week, based on how she is feeling
Chad shared the same thing from a practical standpoint. He explained that each visit feels responsive, not repetitive. One week the focus might be his back, another week it might be his neck and shoulders. For him, that was a meaningful shift from a one-size-fits-all routine to something that felt genuinely individualized.
They also mentioned something simple but important: they look forward to seeing the team. The office experience became a positive rhythm in their week, and they described it as a great way to start their mornings.
Improvements Chad and Sarah Noticed Over Time
Chad and Sarah’s improvements were shared in a grounded, real-life way, focused on how they felt week to week and what changed as care continued.
Here are the highlights they described:
- From feeling overwhelmed and uncertain during a difficult season to feeling supported, informed, and guided through a clear process
- From walking into the office without expectations to feeling at home and at ease from the beginning
- From generic care experiences in the past to care that feels personalized and responsive to how they feel each visit
- From rotating aches and tension to having visits that address what is most relevant in that moment (back one week, neck and shoulders another week)
- From ongoing discomfort to Chad sharing that he has not had pain in areas that previously bothered him since starting care
- From concern about health markers to Chad sharing that he saw improvement in his blood pressure readings early on, and that it encouraged him as part of the broader picture of getting his health back on track
Sarah also emphasized a deeper outcome that matters for long-term success: she felt like the team helped them advocate for themselves. Instead of waiting and hoping something would go away, they felt more equipped to understand what was going on and make better decisions as a team with their providers.
Continuity of Care Across Doctors
Chad and Sarah highlighted something that many patients care about when choosing a clinic: consistency between doctors.
They shared that they have seen all three doctors at HealthWorks and do not feel like the care changes depending on who they see. That stood out to them because, in other multi-doctor environments, they had experienced differences that made them want to wait for a specific provider. At HealthWorks, they felt confident with any doctor and appreciated that the approach and quality of care remained consistent.
Their Recommendation for Anyone On the Fence
Chad and Sarah both encourage people who are unsure to take the first step, even if they are nervous or skeptical.
Sarah described it as “100% worth” coming in for the initial consultation and exams, simply to learn, understand your options, and make decisions from an informed place.
Chad added that many people feel hesitant about chiropractic care because of past experiences or fear of something that feels too aggressive. He emphasized that upper cervical care was gentler than he expected and described it as a “low risk” way to explore care in a supportive environment. He also shared that, based on their experience, most people who come in tend to come back because of how they feel and how the process is handled.